Privacy Policy

1. Who we are

Da Catch Fish & Chicken operates this website and our mobile apps for iPhone and Android, and takes orders for pickup at 1528 Kishwaukee St, Rockford, IL 61104. This policy explains what we collect when you order from us and what we do with it.

2. Information we collect

When you order online — on this website or in our app — we ask for your name, mobile phone number and email address, and all three are required. We also keep the contents of your order. If you create an account we also store your order history. If you pay online, payment is handled by our payment processor — we receive only a confirmation and the last four digits of the card. We never see or store your full card number.

Rewards points. Every paid online order earns points, which we record against your phone number together with a history of what was earned and spent, and on which order. We use that history only to keep your balance correct.

Orders we can't take online. Orders above our online order limit have to be placed in the store. If you try to place one online, we keep a note of your name, phone number, email address, what was in the order and its total, so our staff can contact you to help you order.

We also collect basic technical information such as your browser type and pages visited, used only to keep the site working properly.

If you use our app. The app keeps your saved order on your device so it is still there when you come back. It also saves that order to our server, which is what lets you start an order on one device and finish it on another, or begin an order on the phone with us and pay for it in the app. To do that we store a random identifier created by the app for your device, along with what is in your order. We delete a saved order once you place it, and in any case after seven days.

3. How we use your information

We use your information to prepare and complete your order, to contact you about that order, to send your receipt and order updates to your email address, to process payment, to keep your rewards balance, to help prevent fraudulent orders, and to keep records required for tax and accounting.

We use your mobile number to text you about your order — for example when it is ready for pickup, or to send a receipt you asked for — and, if you have agreed, to send occasional offers from the restaurant.

4. Text messages and your mobile number

You give us your mobile number when you place an order at checkout, over the phone, or in person. We need a phone number for an online order so we can reach you about that order. Agreeing to receive text messages is separate and optional, and is never a condition of placing an order.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade your phone number. All categories of the above exclusions related to text messaging originator opt-in data and consent are not shared with any third parties.

You can stop messages at any time by replying STOP, or reply HELP for assistance. Message and data rates may apply and message frequency varies.

5. App notifications

If you allow notifications, our app asks Apple or Google for a delivery token and we store it so we can tell you when your order is ready. We only ask after you have placed an order, and you can turn notifications off at any time in your phone's settings. The token identifies the app on your device. It is not your phone number, and we do not use it for advertising.

6. Who we share information with

We share information only with the service providers who make ordering work — Stripe, who processes payments, our text-message provider, and our point-of-sale system — and only as far as they need it to perform that service. They are not permitted to use your information for their own marketing.

Your card details are entered directly into Stripe's own secure payment form and are never sent to or stored by Da Catch Fish & Chicken. We receive only a confirmation that the payment succeeded, and the last four digits for your receipt.

When you pay by card we send Stripe your name, email address and phone number with the payment, and your card's bank may ask you to confirm the payment (for example with a code or in your banking app). This helps stop someone else using your card.

We may disclose information where required by law, or to protect the rights and safety of our customers, our staff, or the restaurant.

7. How long we keep it

We keep order and payment records for as long as needed to run the business and meet tax and accounting obligations. You may ask us to delete your account information at any time using the contact details below.

8. Your choices

You can opt out of text messages by replying STOP. You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us below.

Delete your account yourself on our Delete your account page (/delete-account on this website): we text you a code to prove the account is yours, and one tap deletes it. You can also do it in our app, under Account. Or ask us: email dacatchksh@gmail.com or call (815) 963-9460, and we will confirm once it is done. Some records — receipts and payment records — we have to keep for tax and accounting reasons even after that.

9. Children

This site is not directed to children under 13, and we do not knowingly collect information from them.

10. Changes to this policy

We may update this policy from time to time. The date below shows when it was last changed.

11. Contact us

Questions about this policy, or about information we hold? Reach us at dacatchksh@gmail.com or (815) 963-9460, or visit 1528 Kishwaukee St, Rockford, IL 61104.